We like to ensure that all of our customers are fully satisfied with the products and service that we offer. However we recognise that there are those rare occasions where we have not been able to meet your expectations. Where this is the case we would like to hear from you as soon as possible. Please see our Contact Us for details of how to get in touch.
If after raising your issue with our Customer Support Team, you still remain dissatisfied with the outcome, you can escalate the issue further by emailing firstname.lastname@example.org and your enquiry will be reviewed by our management team. Please remember to include your username and details of any previous correspondence that you’ve had with us.
If you have exhausted our internal procedure but still have a complaint relating to a betting, gaming or account transaction, then you can ask IBAS (The Independent Betting Adjudication Service) to investigate. IBAS is a third party organisation offering independent adjudication in relation to betting and gaming disputes. IBAS will not charge you for use of their services.
You may use the European Commission's Online Dispute Resolution platform available here instead of approaching IBAS directly. However, by doing so you will be directed to IBAS and this may prolong the dispute resolution process.
2.1 All products (except for Australian Exchange Markets)
If you have a complaint relating to a betting, gaming or account transaction that Betfair is unable to resolve to your satisfaction, then you can ask the Malta Gaming Authority (the MGA) to investigate by emailing: email@example.com.
2.2 Australian Exchange Markets
If you have made a complaint to Betfair in relation to:
and you feel that Betfair's final decision about your dispute was not dealt with satisfactorily, you can raise any unresolved dispute with the Tasmanian Liquor and Gaming Commission by emailing: firstname.lastname@example.org.
If you would like more information about Betfair's regulators please click here.