Dispute Resolution

Any customer who has any concerns or questions regarding the Betfair Rules or regarding the settlement of any Betfair market should provide full details of the grievance to us via email. We will endeavour to respond in full detail to all such queries within 14 days of receipt.

If you are an existing Betfair account holder please include your username and/or your telephone account number (TAN) in all correspondence.

Our English speaking Helpdesk provides support 7 days a week from 7.30am to 12.30am (UK Time). Our International Helpdesk is available between 9am to 5.30pm (UK time) 7 days-a-week

Please refer to the Contact Us section for the relevant contact telephone numbers.

UK Registered Customers

Betting Disputes - IBAS

If you have a betting or account transaction dispute, which you believe that Betfair has not satisfactorily resolved, you can approach IBAS (The Independent Betting Adjudication Service). IBAS is a third party organisation offering independent adjudication in relation to betting and gaming disputes.

You may submit an IBAS adjudication form here or contact IBAS at adjudication@ibas-uk.co.uk

The Gibraltar Gambling Commissioner

If you are a UK registered customer and have made a complaint to Betfair in relation to the exchange and you feel that Betfair's final decision about your dispute was not dealt with satisfactorily, you may also refer a complaint to the Gibraltar Gambling Commissioner (“GGC”).The GGC’s advice to complainants can be found here.

Non-UK Registered Customers and Maltese based products

The Lotteries and Gaming Authority

If you have made a complaint to Betfair in relation to one of our Maltese licensed products and you feel that Betfair's final decision about your dispute was not dealt with satisfactorily, you can raise any unresolved dispute with the Maltese Lotteries and Gaming Authority by emailing: complaints@lga.org.mt. The LGA have jurisdiction over Casino, Arcade, Exchange Games, Tote, Multiples, Multiplayer Games, Vegas Slots, New Poker, Sportsbook betting and any non-UK registered customers using the betting platform.

Australian Exchange Markets, Tote, Multis, Tote & Exotics and Tote Extra

The Tasmanian Gaming Commission

If you have made a complaint to Betfair in relation to:

  1. a betting exchange market on an Australian Event;
  2. an Australian tote market;
  3. an Australian “Tote & Exotics” market;
  4. an Australian "Multis" market; or
  5. an Australian "Tote Extra" market;

and you feel that Betfair's final decision about your dispute was not dealt with satisfactorily, you can raise any unresolved dispute with the Tasmanian Gaming Commission by emailing: betexchange@treasury.tas.gov.au.

If you would like more information about Betfair's regulators please click here.